First off, let me emphasize that I was super excited and was recommended Hanlon's service. I brought in 4 new wheels to install on my existing tires. I was happy with the fast service and excited about my new wheels.
To my fault, I took a back angle photo of the back right tire then left. Fast forward a week and not using my truck, I washed it. When I got to my wheels, I used a sponge and car soap. I see a black oily substance and scratches on the center area of one wheel. I inspected the last 3 and find all the same marks.
I called Hanlon's and they told me to send photos. I did and had to call back over 30 minutes later to get a response. I was told by Rob, "the manager", that he would get back to me on the following Monday. Of course, he didn't and I had to call back. He told me he would get back to me the next day.
Tuesday, 3 days after the initial call, I am given the "he's on lunch" excuse for the second time. I called again and I'm out on hold for 13 minutes and 22 seconds. Rob proceeds to say it wasn't their fault according to an online service "specialist". I then told him I'm coming in.
As I drive in, I felt the hostility of 3 of his workers surrounding my truck, probably trying to justify their work was good and it wasn't them. Rob used a flashlight and inspected a couple of the wheels and proceeded to deny it. He showed me a paper of an email of someone else's wheel that was scratched and said "see, this is how our machine would've scratched them".
If you're the only shop to touch my BRAND NEW $2000 WHEELS, and there's scratches on all 4 wheels in consistent locations, how can you deny my claim? Three out of 4 boxes were sealed.
Long story and you've probably moved on from my review already, but think twice before going to Hanlon's. Rob has my number and he has the opportunity to correct his mistake. However he sees fit on a settlement, I'm all ears. He mentioned "refurbish" on the phone and I'm not refurbishing my brand new wheels.
I support small business and local shops, but he just made me want to go commercial from now on. See you soon, America's Tire.
Below are photos of 4 separate wheels with CONSISTENT markings. There was a black oily substance on them but I cleaned it off when I washed the truck. He also blamed the car wash for it